Service Level Agreements
Regardless of your industry, company age, or head count, every business in the 21st century needs tech help from time to time. Experience has taught us that there are a core set of concerns that they all share though. In response to this, we’ve created our maintenance agreement. Using our Five Spheres approach to achieve clarity, we can usually reduce your ongoing support down to a flat monthly fee.
Remote Support, Antivirus, Updates & Monitoring
Our agreement means having secure remote monitoring and control software installed on all your computers. Through it we’ll be able to keep an eye on your equipment, install critical security patches, watch for infections or hardware failures, and help you remotely when you need it.
Monthly Fee, No Long-Term Contracts
We make it a point to not lock you into long unbreakable contracts. This puts the burden on us to provide you with excellent service and make sure your business technology is running well. If at any time you decide to make changes, no problem. We can grow or shrink your support according to your needs. Oh and if for any reason you decide to stop using us, we’ll make sure to give you a fresh copy of any documentation we’ve created so you won’t have to reinvent the wheel with another support company. No other support company does this, nor do they put prices on their sites, but we do.
Request a Consultation
Please fill out the form below. Someone will contact you ASAP to schedule a consultation for your company. Consultations are typically an hour or so and very informal. We sit down with you in person or on the phone, review your environment and company goals, then offer a few suggestions to help you. If you agree, we’ll then move on to the Site Audit and get things rolling!
- Operating System Support
- Office Applications
- Email Clients
- Virtual Private Networking
- Basic Printing
- Modern Web Browsers
- Backup software
OS X, macOS
G Suite & Google Docs
Windows Server VPN
Driver Support Only – No Repair
Services Not Covered By SLA
Service Level Agreement Pricing
After receiving feedback from existing clients and analyzing security trends in our industry, we’ve changed our SLA structure to a more holistic one. As of August 2018, our new SLA is based on the size of your environment, not the number of computers that need coverage. All of the plans listed below offer coverage for everyone in your organization. From the computers they use to the apps and networks that link them together. By approaching things in this manner, we can better protect your infrastructure as a whole and prevent confusion over what is and isn’t covered. This frees us up to focus on support and makes it easy enough to scale your coverage up or down as needed.
Monthly SLA Cost
- All User Computers (Up To Threshold)
- Support For Systems Listed Above
- Up To One Server or NAS Device
- Network Security & Monitoring
- Hardware Monitoring & Reporting
- Antivirus Licensing & Protection
- Cloud-based Remote Support
- OS Security Update Management
- 3rd Party Update Management
- Virus/Malware Removal
One-Time Fees & Special Projects
Site Audit & Assessment
This is part of our Five Spheres approach to support. After the free consultation, we’ll perform an audit of your current environment and create site documentation that you keep. Most organisations don’t have this kind of information available! With the site doc you can take it to any I.T. provider and transition smoothly if you choose. This is part of our belief that we should make you want to use us rather than be obligated to do so. We use this site doc and our notes from your consultation to build a custom strategy to wrangle your I.T. needs. All of this is spelled out clearly in a project proposal and sent to you for approval.
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21 Diamond St, Randburg
M-F: 8am – 5pm